Terms and Conditions planet77 – A Complete Guide for Members

These Terms and Conditions constitute a legally binding agreement between you ("Member") and planet77 ("Platform"). This document fully governs the relationship between both parties with respect to the use of all services, features, and content provided by planet77.

By accessing the planet77 website, registering as a member, making a deposit, using any bonus, or participating in any game available on the platform, you automatically accept and agree to be bound by all terms contained herein.

Planet77 reserves the right to update or modify these Terms and Conditions at any time without prior notice. However, any significant changes will be communicated to members via their registered email or an in-platform notification. Your continued use of the platform following any amendment constitutes acceptance of the updated terms.

If you have any questions regarding these Terms and Conditions, the planet77 customer support team is available to assist you 24 hours a day, 7 days a week via our live chat service.

To register and use planet77's services, you must meet the following eligibility criteria:

• Be at least 18 years old or have reached the legal age to participate in gambling activities in the country or territory where you reside.
• Not be on any list of persons prohibited from using online gambling services under your local laws.
• Not register on behalf of another person or use a third party's personal information.
• Have full legal capacity to enter into a binding agreement.

During the registration process, you are required to provide accurate, complete, and up-to-date information. planet77 reserves the right to request identity verification (KYC – Know Your Customer) at any time to ensure the accuracy of the information provided. Documents that may be requested include a national ID, bank statement, or proof of residence.

Each individual is only permitted to hold one active account only. Holding multiple accounts, whether using the same or different information, is a serious violation of these Terms and may result in the freezing or permanent closure of all accounts involved, as well as the forfeiture of all existing balances.

Planet77 reserves the right to decline any individual's registration application without providing a reason. The platform's decision in such matters is final.

Planet77 supports a wide range of payment methods suited for players in Malaysia, including DuitNow QR, FPX, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, and USDT. All financial transactions are processed through secure payment channels encrypted with 256-bit SSL.

Deposit:

• The minimum deposit is as stated on the platform's deposit page at the relevant time.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Successful deposits will be credited to your account instantly or within the timeframe specified, depending on the payment method selected.
• Planet77 does not charge any processing fees for deposits made via supported local payment methods.

Withdrawal:

• Withdrawals are processed in as little as 5 minutes for local payment methods under normal circumstances.
• Members may be required to complete an identity verification (KYC) process before their first withdrawal is processed. This is a standard procedure to ensure the security of your funds.
• Minimum and maximum withdrawal limits are as stated on the platform's withdrawal page.
• Planet77 reserves the right to suspend withdrawals for security review or compliance purposes, and will notify members within 24 hours if a withdrawal cannot be processed within the usual timeframe.
• Any withdrawal attempt that appears suspicious or inconsistent with the account's normal usage pattern may be subject to further review before being processed.

Planet77 offers a wide variety of bonuses and promotions to members, including welcome bonuses, reload bonuses, weekly rebates, cashback, and a VIP loyalty programme. Each bonus is subject to its own terms and conditions as stated on the relevant promotions page.

General terms that apply to all planet77 bonuses:

• Each bonus may only be claimed once per member unless otherwise stated in the relevant bonus terms.
• Bonuses cannot be directly converted to cash. Wagering requirements must be met before any withdrawal from the bonus balance is permitted.
• Planet77 reserves the right to cancel or modify any bonus if there is evidence of misuse, fraud, or a breach of terms.
• Bonuses cannot be transferred between accounts or used by another party.
• Using two or more accounts to claim the same bonus is considered fraud and will result in the cancellation of all bonuses and closure of the accounts involved.
• The expiry date of each bonus is as stated in the relevant bonus terms. Expired bonuses will not be extended.

Planet77 reserves the right to withdraw or modify any promotion at any time. Changes take effect immediately unless stated otherwise. Members who have already received a bonus prior to any change will not be affected by the amendment.

All games available on the planet77 platform – including Fish Shooting Games, bingo, sports betting, Live Casino, and Slots – are operated in accordance with their respective game rules, which can be found on the relevant game page.

General principles that apply to all games at planet77:

• All games use an independently certified Random Number Generator (RNG) to ensure the fairness of every round or game outcome.
• The outcome of completed games is final and cannot be altered unless a proven technical error has occurred.
• In the event of a technical disruption during a game, planet77 will resolve the affected wager in accordance with our fair recovery policy, including returning the original bet if necessary.
• The use of automation software, bots, external tools, or any unfair method to gain an advantage in games is strictly prohibited.
• The minimum and maximum bets for each game are as stated in the respective game interface.

For sports betting games, the outcome of each wager is determined based on official results recognised by the relevant sporting body. planet77 uses reliable third-party data for result determination and is not responsible for any delays or errors in the transmission of such data.

As a planet77 member, you are solely responsible for ensuring that your use of this platform is lawful in your region or country of residence. planet77 is not liable for any violation of local laws that may arise from your use of this service.

Members are prohibited from doing the following:

• Using the platform for any money laundering or other illegal financial activities.
• Sharing account login information with any other party.
• Using third-party software to manipulate or interfere with the platform's operations.
• Spreading false or misleading information about planet77 to the public.
• Exploiting any technical vulnerabilities or bugs in the system to gain an unfair advantage.
• Acting in coordination with other members to manipulate the platform's game or bonus system.

You are fully responsible for keeping your account login information secure. planet77 will not be liable for any losses arising from unauthorised access to your account if such access occurs due to your own negligence in safeguarding your password.

Planet77 encourages all members to play responsibly and to set appropriate personal limits. If you feel that gambling is beginning to affect your daily life, please contact our support team or visit the Responsible Gaming for assistance.

Planet77 reserves the right to suspend, restrict, or close the account of any member at any time if there is reasonable cause to do so, including but not limited to:

• Violation of any part of these Terms and Conditions.
• Suspicion or evidence of fraud, money laundering, or illegal activity.
• Providing false information during registration or the KYC process.
• Abuse of platform bonuses or promotions.
• Multiple accounts created by the same individual.
• Instructions from relevant authorities or regulatory bodies.

If your account is closed for legitimate reasons and no terms have been violated, any remaining balance will be returned to you via the original payment method within a reasonable timeframe, after all required security checks have been completed.

Members who wish to voluntarily close their account may do so by contacting the planet77 customer support team via live chat. Account closure requests will be processed within 5 business days.

Planet77 provides this platform on an "as-is" basis and makes no express or implied warranties regarding the availability, accuracy, or reliability of the platform at any time.

Planet77 shall not be liable for:

• Any financial losses incurred as a result of unfavourable game outcomes.
• Service disruptions caused by factors beyond the platform's control, such as internet outages, third-party failures, or natural disasters.
• Indirect, consequential, or punitive losses arising from the use of or inability to use the platform.
• Actions or omissions of third parties providing payment or gaming services to the platform.

In circumstances where planet77's liability cannot be fully excluded by law, planet77's maximum liability to you is limited to the net deposit amount you made in the 30 days preceding the event giving rise to the claim.

Planet77 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments may be made for the following reasons:

• Changes in applicable legal or regulatory requirements.
• Improvements to platform services or features that require new terms.
• Alignment with the latest industry practices for better member protection.
• Addition of new products or services to the platform.

For significant amendments that affect members' rights or obligations, planet77 will notify members via their registered email or through a prominently displayed notice on the platform at least 7 days before the amendment takes effect.

The most current version of these Terms and Conditions is always accessible on this page. The date of the last update is stated at the top of this document. Your continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

Planet77 believes that online entertainment should remain enjoyable and should not cause stress or problems in our members' real lives. We are committed to providing a safe and responsible gaming environment.

Self-control tools available to all planet77 members:

• Daily/Weekly/Monthly Deposit Limit: Set a limit on the total deposit amount you can make within a specified period.
• Loss Limit: Cap the maximum loss you can incur within a given period.
• Play Time Limit: Set a daily session time limit for your gaming.
• Temporary Self-Exclusion: Temporarily suspend access to your account for a set period (from 24 hours to several months).
• Permanent Self-Exclusion: Permanently close your account if you require more serious support.

If you are concerned about your own or a loved one's gambling habits, we encourage you to seek help from a qualified support organisation. More information is available on the Responsible Gaming us.

Planet77 enforces a strict child protection policy. All new members are required to confirm that they are 18 years of age or older. If you share a device with children, please use parental control software to prevent their access to gambling websites.